Terms and conditions
General rental conditions 10/2016
In these terms, the Lessor refers to the rental company and the Lessee refers to the renter.
1. Making the reservation and the reservation confirmation
Reservations can be made online, by calling, by sending e‑mail or in an office, etc.
A confirmation mail will be sent to the email address given by the Lessee. In the confirmation mail there are i.a. the basic information about the reservation, cancellation policy, as well as general guidelines and practices about the hiring and also possible special conditions and information relating only to that rental.
2. Paying the rent
If no other method of payment is specifically agreed, the Lessee pays the rent stipulated in the agreement in advance via a payment link which is on the booking confirmation, but at latest when collecting the car by credit card. In that case the Lessor will charge a service fee mentioned in the confirmation. When making the contract the Lessee accepts the estimation of costs made in advance even if he will not sign it personally.
The Lessor has the right to make a blocking to the credit card of the Lessee to a sum estimated to correspond the terminal rent and other possible charges to ensure that the Lessee’s credit card is covered and is valid.
The Lessor has the right, when there’s a justification for that, to make additional charges of: self-liability fee according to the contract, fuel/diesel, costs due to extra time, costs due to delivering and fetching the vehicle, parking fines (also private parking firms), tolls, congestion charges, overload fines and any other fines (including administrative expenses) that has been given during the rental period.
If the Lessee named in the contract disputes his/her legal responsibility or is not able to pay the rent the person who has accepted the contract is responsible of the rent and all the other possible additional payments according to these conditions. The Lessor has the right to demand a credit card number and a deposit if considered necessary.
3. Making the contract
The contract will be made between the Lessor and the person who makes the contract or the juridical person whom the person who accepts the contract will represent during the process despite the way how the reservation was made. The driver has to possess a valid driving license, sufficient driving skills according to the circumstances, a driving experience at least of two years and an age of 20 years at least required by the Lessor.
3.2. A young driver
The driver can also be so-called young driver whose driving permission has been valid less than two years and/or who is younger than 20 years old. In this case, the Lessor will charge a fee according to the tariff.
4. Handing over the rental car to the lessee
The rental car will be handed over to the Lessee by the Lessor in an operable condition and fully-working according to the law on an agreed date and time and place. If the Lessee don’t get the car in use in a reasonable time he/she is entitled to demand a corresponding price reduction or break the deal. The Lessee is also entitled to claim damages of unreasonable delay and of instant costs ensued by it.
The Lessor should give sufficient guideance to the use of car by the Lessee’s request.
The rental car should be inspected by the Lessor or its partner before handing it over to the Lessee and possible damages should be marked in the contract. Nonetheless, also the Lessee is obligated to check the car when collecting it for possible damages and deficiencies. The Lessor should be immediately informed by possible deficiencies in the contract.
4.1. Collecting the car when the Lessor is not present
The Lessee approves that the Lessor is not present when collecting the car if so agreed. The Lessee is obligated to photograph the vehicle from every possible angle before driving it and keeping the photos for 14 days after the end of the rental and hand over the photos to the Lessor if requested. If the photos are not handed over to the Lessor dispite the requests the vehicle is considered to be in the same condition when last time inspected by the Lessor.
5. Using the car during the rental
The Lessee is obligated to take good care of the car and to drive the car carefully and with special caution. The car should be used only in ordinary manner and the Lessee should observe the condition of the car e.g. tire pressure, oil pressure, fluids etc. The car should be locked in every occasion when it’s left unattended.
The car should be driven only by the person marked as the driver in contract unless otherwise agreed. He/she is allowed to hand over the car to someone else only if agreed in the contract. The Lessee is obligated to provide the information of the contract to the person he/she hands over the rented object.
It is forbidden to use the vehicle to the purposes against the law, towing, races and competitions or training to such events, driving instruction or driving on ice (outside normal roadway). Giving backup power from the battery of the car is also forbidden. Using the hitch of the car is allowed only if agreed with the Lessor and the fee paid. The Lessor charges 100€ if the hitch is used without permission. It is not allowed to drive abroad unless agreed with the Lessor. Going abroad without permission leads to an immediate announcement to the police and for a 500€ penalty. On top of that, the Lessor charges the costs that come from bringing the car back to Finland and the rental days due to that without cost limit. Smoking and carrying pets and animals in the car is forbidden.
Carrying pets is possible if agreed with the Lessor. In this case, the Lessee is obligated to follow special conditions and an additional fee is charged. The special condition is that the inside of the car is clean of stains, hair etc. If the Lessor has to clean the inside of the car or there’s any other damage done by the pet the Lessor charges all the costs from the Lessee.
The Lessee is always responsible of all the possible parking fines (also private parking firms), speeding tickets, overload fines, tolls, congestion charges or any other fines, tickets and penaltys that has happened during the rental. By signing the contract the Lessee approves that the Lessor may provide the Lessee’s personal information to the authorities in case of a fine or a ticket.
The Lessee has to pay the fuel/diesel used during the rental. The type of fuel that should be used is told in the contract. The Lessee is responsible of the damages and any costs if he/she uses the wrong fuel to the car. If the car is returned with a short tank the Lessor has the right to charge the missing fuel and a refuelling fee according to the contract or tariff.
6. The lessor’s responsobility of the car and its equipment
The Lessee is responsible of the car and its equipment during the rental. The self-liability sum will be charged of every new damage separately. The Lessee may reduce the self-liability by paying an extra cost according to the tariff.
The Lessee is responsible and obligated up to the self-liability sum:
a) to replace or compensate all the damages happened to the car or its equipment during the rental
b) to replace or compendate all the parts or equipment lost during the rental
c) to compensate the loss of profit of the idle time period according to the tariff, nonetheless maximum of 30 days. The idle time period starts from the day of the accident.
- The reducement of the self-liability doesn’t cover:
- damages caused by snow if it’s warned with a sign (dropping snow of the roofs)
- tire damages
- windshield damages unless the Lessee hasn’t took the windshield insurance
- damages due to overloading the cargo
- damages due to smoking or cuts and slashing
- damages due to using wrong fuel
- damages caused by driving the car in a too narrow or small space
- damages due to driving outside the official roads or any such areas meant not to be driven with a car
- damages due to any other inappropriate or careless use of the car
The Lessee is also responsible of the car keys and obliged to cover and compensate all the possible costs (idle days, changing the locks, the new car keys, transfer costs, etc.)without limit coming from losing them. If the Lessee announces the car to be stolen he/she has to return the car keys immediately. Unless the keys are returned the Lessee is responsible of the full value of the car and its equipment.
If the damages and/or costs coming to the rental company are due to Lessee’s intentional, egregious negligence, using the car under the influence of alcohol or other intoxicating substances, using the car improper ways mentioned in the paragraph 5 or that he/she has in any other way essentially violated these terms, the Lessee is obliged to cover these costs in full value. The Lessee is freed from these obligations if the damages and costs will be fully compensated to the rental company by the insurance company of the opponent or by the source of the damages.
The Lessee is obliged to cover the damages caused by him/her to a third party up to the self-liability limit marked in the contract.
7. The procedure if the car meets an accident or brekas down
The Lessee is obliged to notify the Lessor immediately about possible defects or shortcomings of the car or if the car meets an accident. Any criminal activity, car accident and personal or animal injuries has to be also always reported to the police instantly. A written loss report has always to be made by the Lessee when an accident happens. The Lessee is fully responsible if he/she neglects the obligations of notification mentioned above.
The rental company is responsible of the technical malfunctions or failures of the car appearing during the rental period if they are not due to the misusage or negligence by the Lessee. The Lessee may get the car fixed or repaired without the Lessor’s permission if the failure is Lessor’s responsibility and the fixing is necessary in order to continue the journey and the total costs of repairing are 50€ or less. A receipt of the repairing must be delivered to the Lessor.
8. The lessor’s responsobility of a technical failure of the car and delay
If a technical failure emerges during the rental period and it isn’t the Lessee’s fault according to these terms, he/she may demand it to be fixed or compensated.
If the Lessor is not able to hand over a fully functional and proper rental vehicle in a reasonable time frame the Lessee is entitled to get a reasonable compensation of costs falling directly upon him/her due to this delay. The Lessor is not responsible for a possible third party.
9. Returning the car at the end of the agreed rental period
The car must be returned to the agreed location mentioned in the contract within the rental period. The rental period ends when the car and the keys are returned to the rental company or when the company gets an announcement of the returning of the car to a place approved by the company. If the car is not returned within the rental time and an extension of it isn’t agreed the Lessor may inform the police about it.
Returning the vehicle in a place against the agreement will be considered as a delay and the rental period will be considered ended not until the vehicle is in the right place and condition according to the contract and these terms. The Lessee is obliged to return the vehicle to a parking place where the parking is permitted minimum of 24 hrs free of charge unless something else is agreed with the Lessor.
The Lessor is entitled to a full compensation according to tariff of the exceeding rental time (overtime) and an extra fee, a compensation of the extra work due to the overtime and other related financial losses. The vehicle must be returned with a full tank unless otherwise agreed. The rental company do not take responsibility of the possible belongings left in the vehicle when returned.
9.1. Returning the vehicle when staff isn’t present
The Lessee shall approve that any staff members may not be present when returning the vehicle. The Lessee is obliged to photograph the vehicle from every possible angle when returning it and to keep the pictures safe for 14 days after and also to hand over them to the Lessor if requested. If the pictures will not be handed over to the Lessor when requested the Lessor will presume that the vehicle was in the same condition as it was when collected.
10. Returning the vehicle before it is due
If the Lessee returns the vehicle before it’s due it won’t obligate the Lessor for refunding.
11. A termination of contract
The Lessor is entitled to terminate the contract immediately if it appears that the Lessee clearly violates these terms. In that case, the Lessee is obliged to return the vehicle and its equipment instantly to the returning location stated in the contract.
The contract can be terminated by either party if the car gets stolen or a technical failure emerges which prevents it for using the vehicle and would be on the company’s responsibility and if the company is unable to offer another vehicle in a reasonable time.
12. Possible disputes over the contract
All possible disputes over the contract should be solved primarily by negotiating. If a dispute has to be brought to a court of justice the matter will be settled in the company’s domicile or in consumer dispute cases in some other dictrict court according to the law.
13. The customer data management
Eurorent Oy maintains a customer data bank for business purposes of the personal information included in the contract. In order to find out about one’s personal information in the data bank and make changes to them the Lessee may any time contact our customer support. Eurorent Oy stores the customer information that has been provided them by the customer within the contract and the company may use the information from time to time for service purposes such as advertising and direct marketing if the customer hasn’t prohibited it.