Terms and conditions

Gen­er­al rental con­di­tions 10/2016

In these terms, the Lessor refers to the rental com­pa­ny and the Lessee refers to the renter.

1. Mak­ing the reser­va­tion and the reser­va­tion confirmation

Reser­va­tions can be made online, by call­ing, by send­ing e‑mail or in an office, etc.

A con­fir­ma­tion mail will be sent to the email address giv­en by the Lessee. In the con­fir­ma­tion mail there are i.a. the basic infor­ma­tion about the reser­va­tion, can­cel­la­tion pol­i­cy, as well as gen­er­al guide­lines and prac­tices about the hir­ing and also pos­si­ble spe­cial con­di­tions and infor­ma­tion relat­ing only to that rental.

2. Pay­ing the rent

If no oth­er method of pay­ment is specif­i­cal­ly agreed, the Lessee pays the rent stip­u­lat­ed in the agree­ment in advance via a pay­ment link which is on the book­ing con­fir­ma­tion, but at lat­est when col­lect­ing the car by cred­it card. In that case the Lessor will charge a ser­vice fee men­tioned in the con­fir­ma­tion. When mak­ing the con­tract the Lessee accepts the esti­ma­tion of costs made in advance even if he will not sign it personally.

The Lessor has the right to make a block­ing to the cred­it card of the Lessee to a sum esti­mat­ed to cor­re­spond the ter­mi­nal rent and oth­er pos­si­ble charges to ensure that the Lessee’s cred­it card is cov­ered and is valid.

The Lessor has the right, when there’s a jus­ti­fi­ca­tion for that, to make addi­tion­al charges of: self-lia­bil­i­ty fee accord­ing to the con­tract, fuel/diesel, costs due to extra time, costs due to deliv­er­ing and fetch­ing the vehi­cle, park­ing fines (also pri­vate park­ing firms), tolls, con­ges­tion charges, over­load fines and any oth­er fines (includ­ing admin­is­tra­tive expens­es) that has been giv­en dur­ing the rental period.

If the Lessee named in the con­tract dis­putes his/her legal respon­si­bil­i­ty or is not able to pay the rent the per­son who has accept­ed the con­tract is respon­si­ble of the rent and all the oth­er pos­si­ble addi­tion­al pay­ments accord­ing to these con­di­tions. The Lessor has the right to demand a cred­it card num­ber and a deposit if con­sid­ered necessary.

3. Mak­ing the contract

The con­tract will be made between the Lessor and the per­son who makes the con­tract or the juridi­cal per­son whom the per­son who accepts the con­tract will rep­re­sent dur­ing the process despite the way how the reser­va­tion was made. The dri­ver has to pos­sess a valid dri­ving license, suf­fi­cient dri­ving skills accord­ing to the cir­cum­stances, a dri­ving expe­ri­ence at least of two years and an age of 20 years at least required by the Lessor.

3.2. A young dri­ver
The dri­ver can also be so-called young dri­ver whose dri­ving per­mis­sion has been valid less than two years and/or who is younger than 20 years old. In this case, the Lessor will charge a fee accord­ing to the tariff.

4. Hand­ing over the rental car to the lessee

The rental car will be hand­ed over to the Lessee by the Lessor in an oper­a­ble con­di­tion and ful­ly-work­ing accord­ing to the law on an agreed date and time and place. If the Lessee don’t get the car in use in a rea­son­able time he/she is enti­tled to demand a cor­re­spond­ing price reduc­tion or break the deal. The Lessee is also enti­tled to claim dam­ages of unrea­son­able delay and of instant costs ensued by it.

The Lessor should give suf­fi­cient guideance to the use of car by the Lessee’s request.

The rental car should be inspect­ed by the Lessor or its part­ner before hand­ing it over to the Lessee and pos­si­ble dam­ages should be marked in the con­tract. Nonethe­less, also the Lessee is oblig­at­ed to check the car when col­lect­ing it for pos­si­ble dam­ages and defi­cien­cies. The Lessor should be imme­di­ate­ly informed by pos­si­ble defi­cien­cies in the contract.

4.1. Col­lect­ing the car when the Lessor is not present
The Lessee approves that the Lessor is not present when col­lect­ing the car if so agreed. The Lessee is oblig­at­ed to pho­to­graph the vehi­cle from every pos­si­ble angle before dri­ving it and keep­ing the pho­tos for 14 days after the end of the rental and hand over the pho­tos to the Lessor if request­ed. If the pho­tos are not hand­ed over to the Lessor dispite the requests the vehi­cle is con­sid­ered to be in the same con­di­tion when last time inspect­ed by the Lessor.

5. Using the car dur­ing the rental

The Lessee is oblig­at­ed to take good care of the car and to dri­ve the car care­ful­ly and with spe­cial cau­tion. The car should be used only in ordi­nary man­ner and the Lessee should observe the con­di­tion of the car e.g. tire pres­sure, oil pres­sure, flu­ids etc. The car should be locked in every occa­sion when it’s left unattended.

The car should be dri­ven only by the per­son marked as the dri­ver in con­tract unless oth­er­wise agreed. He/she is allowed to hand over the car to some­one else only if agreed in the con­tract. The Lessee is oblig­at­ed to pro­vide the infor­ma­tion of the con­tract to the per­son he/she hands over the rent­ed object.

It is for­bid­den to use the vehi­cle to the pur­pos­es against the law, tow­ing, races and com­pe­ti­tions or train­ing to such events, dri­ving instruc­tion or dri­ving on ice (out­side nor­mal road­way). Giv­ing back­up pow­er from the bat­tery of the car is also for­bid­den. Using the hitch of the car is allowed only if agreed with the Lessor and the fee paid. The Lessor charges 100€ if the hitch is used with­out per­mis­sion. It is not allowed to dri­ve abroad unless agreed with the Lessor. Going abroad with­out per­mis­sion leads to an imme­di­ate announce­ment to the police and for a 500€ penal­ty. On top of that, the Lessor charges the costs that come from bring­ing the car back to Fin­land and the rental days due to that with­out cost lim­it. Smok­ing and car­ry­ing pets and ani­mals in the car is forbidden.

Car­ry­ing pets is pos­si­ble if agreed with the Lessor. In this case, the Lessee is oblig­at­ed to fol­low spe­cial con­di­tions and an addi­tion­al fee is charged. The spe­cial con­di­tion is that the inside of the car is clean of stains, hair etc. If the Lessor has to clean the inside of the car or there’s any oth­er dam­age done by the pet the Lessor charges all the costs from the Lessee.

The Lessee is always respon­si­ble of all the pos­si­ble park­ing fines (also pri­vate park­ing firms), speed­ing tick­ets, over­load fines, tolls, con­ges­tion charges or any oth­er fines, tick­ets and penal­tys that has hap­pened dur­ing the rental. By sign­ing the con­tract the Lessee approves that the Lessor may pro­vide the Lessee’s per­son­al infor­ma­tion to the author­i­ties in case of a fine or a ticket.

The Lessee has to pay the fuel/diesel used dur­ing the rental. The type of fuel that should be used is told in the con­tract. The Lessee is respon­si­ble of the dam­ages and any costs if he/she uses the wrong fuel to the car. If the car is returned with a short tank the Lessor has the right to charge the miss­ing fuel and a refu­elling fee accord­ing to the con­tract or tariff.

6. The lessor’s respon­so­bil­i­ty of the car and its equipment

The Lessee is respon­si­ble of the car and its equip­ment dur­ing the rental. The self-lia­bil­i­ty sum will be charged of every new dam­age sep­a­rate­ly. The Lessee may reduce the self-lia­bil­i­ty by pay­ing an extra cost accord­ing to the tariff.

The Lessee is respon­si­ble and oblig­at­ed up to the self-lia­bil­i­ty sum:
 a) to replace or com­pen­sate all the dam­ages hap­pened to the car or its equip­ment dur­ing the rental
 b) to replace or com­pen­date all the parts or equip­ment lost dur­ing the rental
 c) to com­pen­sate the loss of prof­it of the idle time peri­od accord­ing to the tar­iff, nonethe­less max­i­mum of 30 days. The idle time peri­od starts from the day of the accident.

  • The reduce­ment of the self-lia­bil­i­ty doesn’t cover:
  • dam­ages caused by snow if it’s warned with a sign (drop­ping snow of the roofs)
  • tire dam­ages
  • wind­shield dam­ages unless the Lessee hasn’t took the wind­shield insurance
  • dam­ages due to over­load­ing the cargo
  • dam­ages due to smok­ing or cuts and slashing
  • dam­ages due to using wrong fuel
  • dam­ages caused by dri­ving the car in a too nar­row or small space
  • dam­ages due to dri­ving out­side the offi­cial roads or any such areas meant not to be dri­ven with a car
  • dam­ages due to any oth­er inap­pro­pri­ate or care­less use of the car

The Lessee is also respon­si­ble of the car keys and oblig­ed to cov­er and com­pen­sate all the pos­si­ble costs (idle days, chang­ing the locks, the new car keys, trans­fer costs, etc.)without lim­it com­ing from los­ing them. If the Lessee announces the car to be stolen he/she has to return the car keys imme­di­ate­ly. Unless the keys are returned the Lessee is respon­si­ble of the full val­ue of the car and its equipment.

If the dam­ages and/or costs com­ing to the rental com­pa­ny are due to Lessee’s inten­tion­al, egre­gious neg­li­gence, using the car under the influ­ence of alco­hol or oth­er intox­i­cat­ing sub­stances, using the car improp­er ways men­tioned in the para­graph 5 or that he/she has in any oth­er way essen­tial­ly vio­lat­ed these terms, the Lessee is oblig­ed to cov­er these costs in full val­ue. The Lessee is freed from these oblig­a­tions if the dam­ages and costs will be ful­ly com­pen­sat­ed to the rental com­pa­ny by the insur­ance com­pa­ny of the oppo­nent or by the source of the damages.

The Lessee is oblig­ed to cov­er the dam­ages caused by him/her to a third par­ty up to the self-lia­bil­i­ty lim­it marked in the contract.

7. The pro­ce­dure if the car meets an acci­dent or brekas down

The Lessee is oblig­ed to noti­fy the Lessor imme­di­ate­ly about pos­si­ble defects or short­com­ings of the car or if the car meets an acci­dent. Any crim­i­nal activ­i­ty, car acci­dent and per­son­al or ani­mal injuries has to be also always report­ed to the police instant­ly. A writ­ten loss report has always to be made by the Lessee when an acci­dent hap­pens. The Lessee is ful­ly respon­si­ble if he/she neglects the oblig­a­tions of noti­fi­ca­tion men­tioned above.

The rental com­pa­ny is respon­si­ble of the tech­ni­cal mal­func­tions or fail­ures of the car appear­ing dur­ing the rental peri­od if they are not due to the mis­usage or neg­li­gence by the Lessee. The Lessee may get the car fixed or repaired with­out the Lessor’s per­mis­sion if the fail­ure is Lessor’s respon­si­bil­i­ty and the fix­ing is nec­es­sary in order to con­tin­ue the jour­ney and the total costs of repair­ing are 50€ or less. A receipt of the repair­ing must be deliv­ered to the Lessor.

8. The lessor’s respon­so­bil­i­ty of a tech­ni­cal fail­ure of the car and delay

If a tech­ni­cal fail­ure emerges dur­ing the rental peri­od and it isn’t the Lessee’s fault accord­ing to these terms, he/she may demand it to be fixed or compensated.

If the Lessor is not able to hand over a ful­ly func­tion­al and prop­er rental vehi­cle in a rea­son­able time frame the Lessee is enti­tled to get a rea­son­able com­pen­sa­tion of costs falling direct­ly upon him/her due to this delay. The Lessor is not respon­si­ble for a pos­si­ble third party.

9. Return­ing the car at the end of the agreed rental period

The car must be returned to the agreed loca­tion men­tioned in the con­tract with­in the rental peri­od. The rental peri­od ends when the car and the keys are returned to the rental com­pa­ny or when the com­pa­ny gets an announce­ment of the return­ing of the car to a place approved by the com­pa­ny. If the car is not returned with­in the rental time and an exten­sion of it isn’t agreed the Lessor may inform the police about it.

Return­ing the vehi­cle in a place against the agree­ment will be con­sid­ered as a delay and the rental peri­od will be con­sid­ered end­ed not until the vehi­cle is in the right place and con­di­tion accord­ing to the con­tract and these terms. The Lessee is oblig­ed to return the vehi­cle to a park­ing place where the park­ing is per­mit­ted min­i­mum of 24 hrs free of charge unless some­thing else is agreed with the Lessor.

The Lessor is enti­tled to a full com­pen­sa­tion accord­ing to tar­iff of the exceed­ing rental time (over­time) and an extra fee, a com­pen­sa­tion of the extra work due to the over­time and oth­er relat­ed finan­cial loss­es. The vehi­cle must be returned with a full tank unless oth­er­wise agreed. The rental com­pa­ny do not take respon­si­bil­i­ty of the pos­si­ble belong­ings left in the vehi­cle when returned.

9.1. Return­ing the vehi­cle when staff isn’t present
The Lessee shall approve that any staff mem­bers may not be present when return­ing the vehi­cle. The Lessee is oblig­ed to pho­to­graph the vehi­cle from every pos­si­ble angle when return­ing it and to keep the pic­tures safe for 14 days after and also to hand over them to the Lessor if request­ed. If the pic­tures will not be hand­ed over to the Lessor when request­ed the Lessor will pre­sume that the vehi­cle was in the same con­di­tion as it was when collected.

10. Return­ing the vehi­cle before it is due

If the Lessee returns the vehi­cle before it’s due it won’t oblig­ate the Lessor for refunding.

11. A ter­mi­na­tion of contract

The Lessor is enti­tled to ter­mi­nate the con­tract imme­di­ate­ly if it appears that the Lessee clear­ly vio­lates these terms. In that case, the Lessee is oblig­ed to return the vehi­cle and its equip­ment instant­ly to the return­ing loca­tion stat­ed in the contract.

The con­tract can be ter­mi­nat­ed by either par­ty if the car gets stolen or a tech­ni­cal fail­ure emerges which pre­vents it for using the vehi­cle and would be on the company’s respon­si­bil­i­ty and if the com­pa­ny is unable to offer anoth­er vehi­cle in a rea­son­able time.

12. Pos­si­ble dis­putes over the contract

All pos­si­ble dis­putes over the con­tract should be solved pri­mar­i­ly by nego­ti­at­ing. If a dis­pute has to be brought to a court of jus­tice the mat­ter will be set­tled in the company’s domi­cile or in con­sumer dis­pute cas­es in some oth­er dic­trict court accord­ing to the law.

13. The cus­tomer data management

Eurorent Oy main­tains a cus­tomer data bank for busi­ness pur­pos­es of the per­son­al infor­ma­tion includ­ed in the con­tract. In order to find out about one’s per­son­al infor­ma­tion in the data bank and make changes to them the Lessee may any time con­tact our cus­tomer sup­port. Eurorent Oy stores the cus­tomer infor­ma­tion that has been pro­vid­ed them by the cus­tomer with­in the con­tract and the com­pa­ny may use the infor­ma­tion from time to time for ser­vice pur­pos­es such as adver­tis­ing and direct mar­ket­ing if the cus­tomer hasn’t pro­hib­it­ed it.